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Last Updated: January 2023

 

Introduction

Piw Agency. (“we” “our” or “us”) values our customers and respects their privacy. This Privacy Policy (“Privacy Policy”) relates to our collection and use of data (“Data” or “Personal Information”) in connection our website (the “Site”), our platform (the “Platform”), and any other services we offer (collectively, the “Services”). The privacy policy applies to people who take tests on our platform (“Testers” “Participants”) as well as visitors to our site (“Visitors”).

 

Data & Information Collection

General site

 

• We will use analytics tools, such as Amplitude and Google Analytics to evaluate your visit. We collect other data and interactions with our site, but not limited to click streams, page entrance, page exits, browser type, domain names, access time, referring website access, computer type, operating system, when you are on our Platform. This information is used for operation of service, to maintain quality of the service, and to provide general statistics regarding the use of our Platform.
  We may collect your name, company, email and other information when signing up for our Blog or newsletter. We will not sell or distribute your email for any other use than to send you information pertaining to our services.

 

• What information will we collect when you sign up to be a tester?

  • First name

  • Gender 

  • Age

  • Location 

  • Household Income

  • Job Title 

  • Industry 

  • Device & operating system 

  • Answers to screener questions 

  • Screen & voice as you answer the tasks and questions during the session 

  • Video and picture during tests

 

• Piw Agency collects Tester data through the third party applications and self reported answers. Piw Agency will track Tester IP, device and browser details. We maintain this data so that we can match Testers with the appropriate studies that Clients or Customers request.

• We do not knowingly and will not knowingly collect data and information from anyone under the age of 18. We have data validation in place to ensure that the Tester’s age is 18 years or older. Testers under the age of 18 should not provide us with any information. If we learn that a Tester under the age of 18 is enrolled in our Platform, we will immediately remove data collected from that Tester.

• We will collect Tester information, including audio and video recordings of your voice and face whenever you are selected and take part in a Test. We will also collect any survey question data points that are provided by the Tester while they were taking the Test.

• We may request the right to access additional data through screener questions (“Screeners”) sent to their email inbox or SMS text. Prior to enrolling in email and SMS, we ask for consent from the Tester.

• We reserve the right to refuse paying Testers if they do not comply with our “Tester Rules”

 

How we Protect Your Information

Please understand that we cannot completely guarantee any information submitted over the internet is secure. Data is transmitted at the sender’s risk. We will take commercially reasonable steps to safeguard and ensure data is protected through authentication, SSL and encryption. If you have any security concerns, please contact hello@piwagency.com and we will respond to your request within 24 hours. 

 

Disclosure to Third Parties

Piw Agency will not share data with third parties without your consent, unless if required by law, regulation or legal matters necessary to law enforcement and national security.

Piw Agency is not responsible for the Privacy Policy of third-party vendors and partners that are a part of our Services and Platform.

 

Privacy Policy Acceptance & Agreement

Piw Agency is under the assumption that all Platform users have read and agreed to the Privacy Policy. While signing up for our services, we ask Testers and Clients to confirm that they agree to the Privacy Policy.

 

Opt-Out

In order to opt out of any services related to our platform, you do so by sending us an email at hello@Piwagency.com, or signing into the Tester platform and selecting Account Settings.

 

• Inaccuracies. You have the right to access, adjust and remove inaccuracies in your Personal Information and privacy preferences at any time by visiting the account settings page of your account.

• Emails, Blog & Services. You may also opt-out of any of our services at any point. Our services and platform may be unavailable to you if you decide to opt out.

• Platform Notifications. We will send you emails and text messages related to screener questions, study matches, reminders of scheduled sessions and more. You may opt out of notifications at any point.

• Information Disposal. You may request that we remove all of your Personal Information in an immediate manner.

 

When Testers opt-out, or holding Personal Information is no longer necessary for our business operations, we will dispose of their Personal Information immediately.

 

Complaints & Concerns

We take your privacy seriously. If you are concerned that we have not complied with our Privacy Policy, please send an email to hello@piwAgency.com. We will respond to your security complaints in 48 hours and provide you with a structure of how we will remediate any security concerns you may have.